What is the service level agreement for the hosting package?
We have a reseller partnership with Vodien, the number 1 hosting company in Singapore. If your hosting is powered by Vodien, please refer to this link to know the service level agreement: https://www.vodien.com/terms/terms-of-use/
Fun Fact about Verz Design:
Verz Design is your trusted Magento Developer in Singapore. We are approved by IMDA as one of the Pre-Approved PSG ecommerce web solution