Why am I not receiving the enquiries submitted from my website?
There may be a variety of reasons why e-mails from the website (form submission notifications or others) may not be received in your e-mail inbox properly.
Before a proper diagnosis, please kindly help to do some simple troubleshooting:
- Make sure your e-mail is correctly connected to the internet, and you can send/receive e-mails without any problems
- Check if the e-mails have been sent into the Spam/Junk folder
- Check if your e-mail address is set as a recipient of these notifications in the backend
If you have tried all of the above and the problem persists, please contact us and let us know the following:
- When did it start happening?
- Have you been able to receive e-mails previously?